Supporting New Staff

 

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Introduction to Induction

Induction, the process of orienting new staff to their workplace and role, is crucial for fostering a positive start. The University's success hinges on recruiting and retaining exceptional individuals across all levels. Effective induction can significantly impact employee retention and satisfaction.

Benefits of Effective Induction

Effective induction achieves several objectives:

  • Welcoming new employees and aiding their successful integration into their roles.
  • Facilitating learning and job performance.
  • Clarifying performance expectations.
  • Transitioning into a successful probation process.

Understanding the Working Environment and Culture

Providing context about the working environment and culture is essential for new staff members to comprehend their roles fully. Each unit, department, or faculty at Oxford operates with its unique structures, procedures, and cultural norms. Line managers play a pivotal role in conveying this information, covering practical aspects such as departmental facilities, communication methods, and behavioural norms.

Clarifying Post Requirements

New staff members must grasp the expectations of their roles to navigate successfully through probation. Line managers, often assisted by previous post-holders, guide new employees in understanding role requirements. This involves practical demonstrations, supervised tasks, attendance at relevant courses, and ongoing support to assess learning needs. There is specific guidance on induction for research staff (see the Research Staff Code of Practice), and Departmental Administrators (and equivalent roles).

Expectations by the End of Induction

By the end of the initial induction period, new staff members should:

  • Understand their role's function and expectations.
  • Be familiar with key departmental personnel and facilities.
  • Identify their training and development needs.
  • Recognise the link between induction, probation, and Performance and Development Review (PDR) processes.

Purpose of Probationary Period

The probationary period aims to ensure new appointees grasp the post's requirements and achieve satisfactory performance within a reasonable timeframe. For detailed guidance, refer to HR support's probation guidelines.

Support During Probation

During probation, new staff members benefit from regular one-to-one meetings with their line manager. Additionally, mid-probation and end-of-probation reviews should be scheduled well in advance to provide structured feedback and support.

Post-Probation Expectations

Upon successful completion of probation, staff should continue having routine one-to-one meetings with their line manager, albeit less frequently. Furthermore, regular personal or career development reviews, such as PDR or CDR, should be conducted, typically annually for professional services staff.

1. Establish a Safe Learning Environment

As a manager, your role extends beyond procedural tasks during induction and probation. You set the tone for the entire team, especially new members. Consider three crucial roles:

During induction and probation, pay attention to all three roles to create a conducive environment for learning and growth.

  • Supervisory/Managerial: Setting and reviewing standards, expectations, and targets.
  • Supportive: Providing a reassuring framework and one-to-one support.
  • Developmental: Identifying and discussing development needs and opportunities.

2. Encourage Self-Development

Post-probation, introduce opportunities for staff to develop themselves. Utilise the performance management cycle—PLAN, DO, REVIEW—to maximize learning opportunities:

  • PLAN: Set standards, expectations, and objectives.

  • DO: Undertake learning activities and track progress.

  • REVIEW: Provide constructive feedback and help embed learning into daily work.

Continue this cycle for ongoing development.

3. Embrace Creative Development Methods

Recognize that 70% of impactful learning occurs on the job, 20% through social interaction, and 10% in structured learning. Explore alternatives to traditional training, such as:

  • Stretching objectives
  • Work shadowing
  • Formal secondments
  • Project assignments
  • Self-directed learning through reading, research, or online resources
  • Workplace visits or mentorship
  • Observation opportunities or trial-and-error approaches

Many principles applicable to new hires during probation also extend to internal movers within the University. During the initial six months (for support staff) or twelve months (for academic-related staff), internal movers require clear guidance on role requirements and initial support in setting expectations and identifying training needs.

Ongoing Support

Internal movers benefit from regular one-to-one meetings with their line manager to monitor progress, provide additional support, and ensure a smooth transition into their new role. A mid-point review (at three months for support staff and six months for academic-related staff) and an end-of-period review are essential to assess performance and understanding of role requirements.

Performance Concerns

In cases of performance concerns, standard processes should be followed rather than the shortened process applicable to employees on probation.