Communicating effectively

Effective communications involves listening as well as speaking

Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

Topic Online or face to face training Reading
Assertive communication

The essentials of assertive communication
LinkedIn Learning

Assertiveness and aggression
LinkedIn Learning 

Being assertive in team conflict
LinkedIn Learning

Thomas A Harris I’m OK, you’re OK. 2012

Skills You Need

Writing documents
/ speed reading

Speed reading
LinkedIn Learning

Editing and proof reading made simple
LinkedIn Learning

Writing Technique - General


Learning to really listen Active listening
LinkedIn Learning
Listening skills
Skills you need

Active listening – hear what people are really saying

Meeting - planning and leading discusssions Managing meetings
LinkedIn Learning
Minutes and agendas
POD resource

Planning and running meetings

Having courageous conversations 

Dealing with challenging behaviour in the workplace
EDU online course

Having difficult conversations
LinkedIn Learning 

Difficult conversations 
POD eBook

Dealing with challenging conversations 

Presentation skills 

Improving your presentations
IT Learning Centre

Advanced presentations
IT Learning Centre

Essentials of presenting How to present and stay on point.
LinkedIn Learning

Presentation skills and techniques



Self-diagnosis tool

To identify areas you need to develop, download the self-diagnosis tool


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