Communicating Effectively

Effective communications involves listening as well as speaking

Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information.

As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

Assertive Communication

Online or face to face learning

Reading

The essentials of assertive communication
(LinkedIn Learning)

I’m OK, you’re OK.
Thomas A Harris, 2012

Assertiveness and aggression
(LinkedIn Learning)

Assertiveness
Skills You Need

Being assertive in team conflict
(LinkedIn Learning)

 

 

Writing documents/speed reading

Online or face to face learning

Reading

Speed reading
(LinkedIn Learning)

Writing Technique - General
Businessballs

Editing and proof reading made simple
(LinkedIn Learning)

 

 

Learning to really listen

Online or face to face learning

Reading

Active listening
(LinkedIn Learning)

Listening skills
Skills you need

 

Active listening – hear what people are really saying
Mindtools

 

Meeting - planning and leading discussions

Online or face to face learning

Reading

Managing meetings
(LinkedIn Learning)

Minutes and agendas
POD resource

 

Planning and running meetings
Businessballs 

 

Having courageous conversations

Online or face to face learning

Reading

Dealing with challenging behaviour in the workplace
EDU online course

Difficult conversations 
POD eBook

Having difficult conversations
(LinkedIn Learning)

Dealing with challenging conversations 
Acas

 

Presentation skills

Online or face to face learning

Reading

Improving your presentations
IT Learning Centre

Presentation skills and techniques
Businessballs

Advanced presentations
IT Learning Centre

 

Essentials of presenting How to present and stay on point.
(LinkedIn Learning)

 

Self-diagnosis tool


To identify areas you need to develop download the self-diagnosis tool

Download

Contact us


If you have any feedback or questions about the toolkit please email us at pod@admin.ox.ac.uk.